Return/Exchange Policy

 

Gameday Dresses                                  

If you are unhappy with your QT purchase for any reason, you may Exchange for an alternate size or Return for a refund. In order to be eligible for a return/exchange, QT must be notified within 72 hours of receiving your order to get a RA# (Return Authorization Number). After acquiring your RA#, you must ship the item back to QT within 7 days of receiving your purchase.

**ALL accessories, sale/discounted items & items under $30 (before shipping) are processed as final sale. These items are ineligible for return/exchanges**

To be eligible for a refund, the following criteria must be met:

  • Unworn
  • Unwashed
  • Unaltered
  • Unstained/Undamaged - Deodorant, Makeup, Smoke, Perfume, etc
  • All original tags attached
  • Over $30 before shipping
  • Accompanied by Return Form (link above)

RETURN ITEMS WILL NOT BE PROCESSED IF:

  • Item is not accompanied by RETURN FORM
  • Item is Final Sale
  • Item is under $30
  • does not meet above criteria

Return of Multiple items will incur a $3 restocking fee

Additional Exchange Information: Queen of the Tailgate will cover one free shipping on an exchange item leaving our headquarters, however, any additional exchanges or returns will incur a ground shipping charge.

Must Know Info:

  • Shipping and Handling charges are non-refundable (Exceptions will be assessed upon arrival)
  • Customers are responsible for exchange/return shipping - for your protection QT suggests you purchase insurance and tracking services. Also, please remember to save receipt for your records - Only merchandise received by our Headquarters can be credited.
  • Upon Processing, please allow up to 12 business days for your card to be credited.

RETURN ADDRESS:

Queen of the Tailgate

816 Bridgetown Pass

Mount Pleasant, SC 29464

Our return/exchange address can only be used for items purchased on the QT website. Items not purchased on our site will not be processed 

 

We strive to be your Source for Game Day Dresses, please let us know how your QT experience has been.

 

**If any of these terms are not met the return will not be authorized or credited. Any return received that does not meet the above terms will not be returned to the sender without a new shipping payment.**

 

Queen of the Tailgate

www.TailgateQueen.com

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